Integral Solutions - IT solutions for companies Integral Solutions - IT solutions for companies
Integral Solutions - IT solutions for companies Integral Solutions - IT solutions for companies

Knowledge management in the organization

Integrated Customer Experience tool

KMS Lighthouse is an integrated customer experience tool created to manage knowledge and the way of communication with the client. KMS Lighthouse, on the one hand, increases the quality of customer service, and on the other, significantly reduces its cost. Thanks KMS Lighthouse Your customers will receive answers to their questions in a convenient way in less than 1 second.

 

Sales is much more than excellent seller skills and maintaining relationships with customers. Sales is an art where brand interaction with active users leads to increased engagement. The desire to experience new sensations and their implementation build customer loyalty. Gallup research shows that activated recipients constitute a group of approx. 23 percent. and are among the most valuable clients of the entire organization. Active users are more likely to pay more for additional services if they feel that their needs related to the highest level of service have been met.

KMS Lighthouse is a modern knowledge management with a number of functionalities, such as integration with social media, e-mail and SMS, CRM, chatbots, product catalogues, comparison engines, calculators, surveys, e-learning modules for agents and many others.

Companies from almost every industry strive to increase the effectiveness of their actions, which translates into multiplying profits and maintaining a market advantage. The key factor contributing to the development of enterprises are people. However, in order to fully exploit their potential, proper administration is needed. Knowledge management in an organization requires the use of specialized tools, such as KMS Lighthouse.

Knowledge management system - fast KMS Lighthouse tool

KMS Lighthouse is a modern solution for knowledge management in an organization. It has a number of functionalities, including: integration with social media, e-mail and SMS, CRM, chatbots, product catalogues, comparison engines, calculators, surveys, e-learning modules for agents and many others. A complete tool supports clients in various industries - health, retail, tourism, logistics, telecommunications, insurance and more. The knowledge management system gives the entrepreneur new opportunities, supports development and allows to note ever greater profits. Importantly, the solution is tailored to the needs and expectations of a given client, which enables quick implementation of the system and benefits from it in the daily work of the company. The concept of the system assumes improving the quality of customer service while significantly reducing the costs associated with this process.

W Integral Solutions we have 15 years of experience in implementing data administration solutions. The KMS Lighthouse software we offer is a proven set of tools that significantly support knowledge management in the organization and advanced customer service.

Comprehensive knowledge and information management in the enterprise

KMS Lighthouse is nothing more than a complete set of tools that increase the effectiveness of all processes carried out in the company. Both on the line staff-employees and the company-customers. It allows you to gain access to valuable data, and then organize them automatically. This, in turn, thanks to many useful system options, gives you a chance to perform even advanced tasks in a very short time. In particular, convenient templates for searching for content are a great convenience, supported by the use of a natural query language, enabling immediate access to XNUMX% accurate answers.

 

The KMS Lighthouse system ensures professional management of knowledge resources in the company, as well as multi-level customer service (customer experience), which plays a special role in times of huge competition. This multilevelness is possible thanks to integration with platforms used by consumers themselves - from the aforementioned social media, through e-mail and SMS, to chatbots and more. Such an extensive customer activation system influences his commitment and loyalty to the company. KMS Lighthouse is an ideal solution for companies open to innovation and focused on development. As an official software distributor, we are happy to answer questions about it and advise on the selection of optimal system variants.