KMS Lighthouse partner
Stop looking. Start finding answers in 5 seconds.
Your employees waste an average of 2,5 hours a day searching through PDFs and emails. KMS Lighthouse is an intelligent enterprise knowledge management platform that transforms distracting noise into precise answers. Using AI semantic search, it provides your consultants and clients with a single, always up-to-date version of the truth in real time.
Customer Experience Leaders Manage Knowledge with Us
KMS Lighthouse found Top 3 Leader in the Forrester Wave™ Q4 2024 ranking for Enterprise Knowledge Management Solutions - and one of the Representative Vendors in the Gartner Market Guide for Customer Service KMS, June 2025.
(Forrester Wave™: Knowledge Management Solutions, Q4 2024 · Gartner Market Guide for CS-KMS, June 2025)
Knowledge Management is a set of processes, roles and technologies that ensure that the right information reaches the right person at the right time - regardless of the channel (phone, chat, self-service, application). KMS Lighthouse is an enterprise-class platform that puts this principle into practice: it consolidates knowledge from all sources of the organization and provides precise answers through AI semantic search and decision trees - in real time, in every service channel.
Without KMS, a consultant searches an average of 5-10 different sources per call. With KMS Lighthouse, they ask a question and get an answer in 5 seconds.
How much does a lack of order in your company's knowledge cost you?
100
80 PLN
Estimated monthly losses
440,000 PLN / month
Not having a knowledge management system in place costs your company an average of PLN 440,000 per month. KMS Lighthouse reduces AHT (Average Handle Time) by 25%, returning the investment in the first quarter.
Potential savings: PLN 110,000 / month
From information noise to operational precision.
Pain (Traditional Knowledge Base)
Profit (KMS Lighthouse Experience)
35 %
This is how much the reduction in time spent searching for information can be when knowledge in the organization becomes easily searchable - and the productivity of knowledge workers can increase by 20-25%.
McKinsey Global Institute, "The Social Economy: Unlocking Value and Productivity Through Social Technologies", 2012
40 %
large enterprises will implement AI-powered customer service knowledge automation solutions by 2028 - an increase from less than 5% in 2025.
Gartner, “Market Guide for Customer Service Knowledge Management Systems,” June 18, 2025
28 %
customers completely give up trying to resolve the issue instead of contacting an agent - when they cannot find the answer on their own.
Gartner, "Top Priorities for Customer Service Leaders in 2024," based on the 2023 Gartner State of the Customer Survey.
KMS Lighthouse vs SharePoint vs Traditional Knowledge Base
Criterion
SharePoint / Wiki
Traditional knowledge base
KMS Lighthouse
Answer type
List of files to search
List of articles to read
One precise answer with source
Search
Keywords
Keywords
Semantic AI - understands intentions and synonyms
Content update
Manual, prone to duplicates
Manual, often out of date
Managed by Knowledge Managers, validated
Decision trees
NO
Limited
Interactive, they guide the consultant step by step
CRM/CCaaS integration
None or limited
Via API (requires integration)
Native - Salesforce, Dynamics, ServiceNow
Channels
Internal portal
Internal + limited external
Omnichannel - telephone, chat, bot, self-service
Knowledge analytics
NO
Basic statistics
Full analytics: what was searched for, what wasn't found
Knowledge that delivers results for global leaders.
Orange
telco
Challenge: 10,000 consultants and distributed knowledge.
Effect: Onboarding time shortened by 50% and FCR (First Contact Resolution) increased dramatically.
Allianz
Insurance
Challenge: A thicket of regulations and policy conditions.
Effect: Reduction of information search time from minutes to 2 seconds – 100% compliance.
Orange
telco
Challenge: Complicated technical documentation.
Effect: 20% AHT reduction thanks to AI search in machine documentation.
Orange
telco
Challenge: 10,000 consultants and distributed knowledge.
Effect: Increased customer satisfaction (NPS) by 15 points across all service channels.
Technology that "reads" your documents for you.
Discover the platform's unique AI features KMS Lighthouse.
GetAnswers
AI that not only indicates the document, but also extracts a specific answer to the question from it.
Decision Trees
Interactive decision trees guide the consultant through the complaint processes "by hand".
Omnichannel Knowledge
A central hub that feeds chatbots, voicebots and call center agents with the same knowledge.
How do we implement a “Knowledge-First” culture?
Content Audit
We find dead spots and duplicates in your current documentation.
Consolidation
We import data from SharePoint, PDF and Wiki into one intelligent hub.
Decision Tree Design
We create support paths for the most difficult business processes.
Go-live & AI Assist
We launch the system and train your Knowledge Managers.
"IN KMS Lighthouse It's not about archiving data. It's about freeing it. When your employees stop searching for information, they finally have time to build relationships with customers. This is true customer experience (CX) transformation."
Paweł Borkowski
Managing director, Integral Solutions
Foundations: People – Processes – Technology.
Team
We build teams of knowledge custodians. We define processes that ensure corporate "truth" never becomes outdated.
Procurement
We implement an information approval process – from an expert’s idea to publication across all sales channels (Omnichannel).
Technology
Tool KMS Lighthouse – a global leader in KM according to Gartner, natively integrated with GenAI and ready for billions of queries.
Why KMS is the Foundation for GenAI Customer Service
39 %
Knowledge management teams point to AI for recommending content and knowledge resources as one of the most important technologies for knowledge management today.
APQC, “2025 Knowledge Management Priorities and Trends Survey Report,” 2025
100 %
Generative AI virtual customer assistant and virtual agent assistant projects that are not integrated with a modern knowledge management system will not achieve the goals related to customer experience and reducing operating costs.
Gartner, cited in: USU, "USU listed in the Gartner® Market Guide for Customer Service Knowledge Management Systems", 2024
Benefits for your teams.
Customer Service
Shorter calls, higher First Contact Resolution (FCR) and less team stress.
HR department
Rapid onboarding and employee training without lengthy theoretical training.
Marketing
Consistent brand communication and current offers available at all touchpoints.
IT / Helpdesk
Reducing the number of repetitive questions from employees and reducing the load on internal systems.
Gartner emphasizes that knowledge management plays a role fundamental role in maximizing the ROI of your GenAI investment. Without integration with a modern knowledge management system, GenAI customer service projects fail to achieve goals related to customer experience and cost reduction.
Gartner, “Market Guide for Customer Service Knowledge Management Systems,” June 2025
Forrester indicates that leading KM solutions in 2024 deeply integrated AI to automate knowledge discovery and distribution. KMS Lighthouse announces that it has been ranked among the Top 3 vendors in The Forrester Wave™
Forrester Wave™: Knowledge Management Solutions, Q4 2024
Most frequently asked questions
It is an advanced knowledge management system that uses AI to provide specific answers to call center employees and customers in real time.
SharePoint is a file storage facility. KMS Lighthouse is a response engine that finds fragments of knowledge within documents and serves them up as a pre-written script.
Yes, the system has advanced NLP mechanisms that perfectly cope with the inflections and specificities of the Polish language.
We have ready-made connectors for Salesforce, Zendesk, Microsoft Dynamics, SAP, Genesys and Avaya.
Structured knowledge is the foundation of effective customer service and GenAI implementation.
AI Agents and Automation
KMS Lighthouse is the foundation of the RAG architecture, upon which AI agents build precise answers. Without a structured knowledge base, generative AI hallucinates; with KMS, it delivers answers that are reliable and auditable.
Customer 360 and MDM
Product and process knowledge must be linked to customer knowledge. Connecting KMS Lighthouse with Customer 360 allows consultants to simultaneously see a complete customer profile and a precise answer to their question—all on a single screen.
Application Integration and API Management
KMS Lighthouse distributes knowledge to chatbots, voicebots, self-service portals, and CCaaS systems via native APIs. iPaaS manages this flow—a single knowledge base, consistent responses across all service channels.
Data Governance and Data Quality
Without content management processes, a knowledge base becomes a collection of outdated documents. Data Governance principles—validation, updating, and accountability for content—applied to KMS ensure that knowledge remains reliable and compliant with regulations.
Applications and Low-code (Mendix)
Self-service portals for customers and employees, where KMS Lighthouse provides real-time answers, can be built and developed in Mendix – with brand visual identity and full control over the UX.
59,5 billion USD
this is how much the global KMS software market will be worth in 2033 (growth from USD 23,6 billion in 2024 - CAGR 12,3%).
KMS Lighthouse - Top 3 Leader of Forrester Wave Q4 2024 · Representative Vendor in Gartner Market Guide for CS-KMS 2025. Integral Solutions is the official partner of KMS Lighthouse in Poland.
Straits Research, "Knowledge Management Software Market", 2024 · Forrester Wave™: KM Solutions, Q4 2024 · Gartner Market Guide, June 2025
Ready to turn your knowledge into profit?
Tell us how many people in your company search for information daily. Our architects will prepare a free return on investment (ROI) estimate for you.